The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services

Developing a citizen-centered model in the Iranian public sector with a new public service approach

Purpose: Citizen-centered government agencies are a prototype of new public service approach which, in effect, calls for citizenship orientation of state-owned agencies. This study aimes at developing a citizen-centered model in the Iranian public sector with a new public service approach.  Methodology: To realize this purpose, the main themes of the main subject of the study were identified u...

Investigating Effectiveness of In-Service Training in the Public Sector

This study that is aimed at investigating the effectiveness of "in-service training" courses in public sector organizations, as a result of the findings of a process modification training course in public organizations of Kermanshah province where 68 employees of 32 organizations of public sector (including governmental and non-governmental) scientifically studied 27 processes as a sample, duri...

The relationship among public service motivation, Civic-organizational behavior (obc), and service quality

As one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, Public Service Motivation (PSM) model aims to underscore the appreciation of individuals with regard to public interests. If PSM pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. The ...

Bringing Service Design Thinking into the Public Sector to Create Proactive and User-Friendly Public Services

Multiple stakeholders need to be taken into consideration when designing and implementing public sector services and processes. It will be asked in this article whether agent-oriented modeling could be beneficial to understand the interactions between these stakeholders and to support the design of proactive, user-friendly, and usable services of e-government. We propose a methodology for servi...

A Framework for Data-Driven Public Service Co-production